CAPKAF Delivery and Return Policy

1. Introduction & Scope

We, CAPKAF, deliver fresh food from restaurants in Chatrapur to customers in surrounding areas. We pack your food in FSSAI-approved insulated containers to maintain food temperature and safety. Service is available only within a 13 km radius from partner restaurants.

2. Service Areas

We deliver to the following PIN codes: 761020, 761045, and 761026.

3. Delivery Timelines

Regular orders take 30 to 45 minutes from restaurant preparation start. During peak hours, which are 12 PM to 2 PM and 7 PM to 10 PM, please add an additional 15 to 30 minutes due to high demand and traffic. On weekends and during festivals, deliveries typically take 45 to 75 minutes because of limited delivery fleet availability. Delivery timelines start after order confirmation. Real-time tracking is available via Email and SMS notifications.

4. Delivery Charges & Shipping Fees

For pincode 761020, the base charge for 2 items is ₹58. For pincodes 761045 and 761026, the base charge for 2 items is ₹88. An additional ₹7 is added per extra item beyond the base quantity. For orders with 10 or more items, the charge for pincode 761020 is ₹95, and for pincodes 761045 and 761026, it is ₹140. All charges are displayed transparently at checkout before payment confirmation. All orders are final with no cancellation window provided.

5. Packaging & Food Safety

We use tamper-proof bags for all orders. Hot food is maintained above 60°C and cold food below 5°C during transit, in compliance with FSSAI standards. We provide separate compartments for vegetarian and non-vegetarian items, as well as for allergen items.

6. Order Confirmation & Tracking

We accept payments through UPI, Cards, Net Banking, and Wallet. Cash on Delivery is currently not available. Orders are confirmed instantly with an estimated time of arrival and rider details. You can track your order live via Email and SMS notifications.

7. Cancellation Policy

All orders are final once placed. We do not accept cancellations or modifications after order submission because kitchen processing starts immediately. Please review your order carefully before confirming.

8. Refund & Return Policy

You are eligible for a refund within 2 hours of delivery for non-delivery, wrong or missing items, or spoiled or cold food, provided you submit photo proof. Refunds are not provided for taste preference, minor delays of less than 30 minutes, or consumed food. Refunds are processed within 3 to 7 business days to the original payment method. For refund requests, contact us at capkaf.official@gmail.com.

9. Customer Responsibilities

Please provide an accurate address with landmark details. Be available at the delivery location or share OTP or access instructions. Inform us about any food allergies in the order notes, as we are not liable otherwise. Please accept delivery within 15 minutes of rider arrival.

10. Limitations of Liability

Our maximum liability is limited to the order value. We are not responsible for delays caused by traffic, weather, strikes, incorrect address, or customer unavailability. We are also not liable for force majeure events such as natural disasters, riots, or pandemics.

11. Legal & Contact Information

Business Name: CAPKAF. Service Area: Chatrapur and Surrounding Areas. Grievance Officer: Suraj Kumar Sahu. Email: capkaf.official@gmail.com. Operating Hours: 11:30 AM to 09:00 PM, all days, except restaurant declared holidays. This policy was last updated on January 30, 2026.