CAPKAF FAQ - Frequently Asked Questions
Delivery Time from Partnered Restaurants
Delivery takes 30-45 minutes from restaurant preparation start. During peak hours (12-2 PM and 7-10 PM), please add 15-30 minutes to the estimated delivery time. On weekends and during festivals, deliveries typically take 45-75 minutes. Live tracking is available via Email and SMS notifications.
Delivery Charges and Pricing
Delivery charges are transparent and shown at checkout. The basic charge for a single item order for pincode 761020 is ₹58. For pincodes 761045 and 761026, the respective price is ₹88. Please note that additional fees will be added based on the number of food items you order. Delivery prices may be affected by fuel prices on the day of delivery.
Order Cancellation Policy
No cancellations are permitted - all orders are final once placed. Kitchen processing starts immediately after order confirmation. Please review your order carefully before confirming.
Spoiled Food and Refund Policy
If your food arrives spoiled, take photo proof within 2 hours of delivery and contact us via email. You will receive a full refund or redelivery. All deliveries use FSSAI-compliant insulated packaging to maintain food quality and safety.
Delivery Coverage Areas
We deliver to Chatrapur city and regions within a 13 km radius from partner restaurants. Deliverable PIN codes include 761020, 761045, and 761026.
Cash on Delivery Availability
Cash on Delivery (COD) is currently not available. We accept payments through UPI, Cards, Net Banking, and Wallet.
Order Tracking
After confirmation, you will receive an email with a tracking link, real-time ETA updates, and rider name with contact details.
Restaurant Licensing and Food Safety
All partner restaurants have valid FSSAI licenses. Our packaging is FSSAI-compliant with insulated containers. We provide separate compartments for vegetarian and non-vegetarian items.
Still Have Questions?
Contact us at: capkaf.official@gmail.com
Last updated: November 10, 2025